Privacy Policy

1. Data We Collect We may collect or obtain the following categories of personal data: Information you provide to us: We may collect your name, email address, telephone number, postal address, username, password, and other login or profile details. When you use our Services, you may provide project files, artwork, photographs, instructions, and notes. We also collect communications such as emails, messages, or feedback, as well as payment and billing information (billing address, payment details, etc.). If you subscribe to our newsletter or promotional messages, we collect your marketing preferences. Information collected automatically: When you browse our Site, we automatically collect usage data such as pages visited, time spent on the Site, navigation patterns, referring URLs, and timestamps. We also collect technical data like IP address, browser type, device identifiers, operating system, and similar information through cookies and other tracking technologies. Information from third parties: We may receive information about you from our service providers (for example, payment processors or analytics providers), or from publicly available sources or social media platforms, when you choose to interact with us there. 2. Purposes of Processing and Legal Basis We process personal data only when we have a lawful basis to do so and for specific, legitimate purposes related to the operation of our business and the delivery of our services. We use your personal data primarily to provide and manage our Services, including fulfilling digital retouching and AI enhancement requests, handling files and revisions, and offering customer support. This processing is necessary for the performance of a contract or to take steps prior to entering into a contract with you. We may also use your information to communicate with you — for example, to respond to your inquiries, send confirmations, updates, or notifications related to your projects or account. These activities are based on our legitimate interest in ensuring effective communication or on the performance of a contract. Your personal data may be processed for billing and payment purposes, such as issuing invoices, processing payments, and preventing fraud. This processing is necessary for the performance of a contract and for our legitimate interests in maintaining secure and accurate financial operations. We also analyze data to improve our website, services, and user experience, which may include monitoring site performance, usage trends, and technical performance. This is done based on our legitimate interest in developing and improving our business and digital offerings. Where you have given us your consent, we may process your data for marketing and promotional purposes, such as sending newsletters, updates, or offers that may interest you. You can withdraw your consent at any time. Finally, we may process personal data to comply with legal obligations, to resolve disputes, or to enforce our agreements. Such processing is based on our legal obligations and legitimate interests in protecting our rights and complying with applicable laws. 3. Disclosure and Sharing of Data We may share your personal data with trusted third parties who help us operate our business and deliver our Services. This includes service providers such as hosting companies, analytics providers, payment processors, and subcontractors. We may also share information with affiliates or business partners where relevant, with legal authorities or regulators when required by law, or in the context of business transactions such as a merger or acquisition. In all such cases, we ensure that any recipient of your data is bound by appropriate confidentiality and data protection obligations. We will never sell or rent your data to third parties for their marketing purposes. 4. International Transfers Because we operate in Spain and may use service providers or cloud infrastructure located outside the European Economic Area (EEA), your data may be transferred internationally. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure that your data remains protected. 5. Data Retention We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, to enforce our agreements, to comply with legal obligations, or to resolve disputes. When data is no longer needed, we will securely delete, anonymize, or aggregate it, unless longer retention is required or permitted by law. 6. Security Measures We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include encryption, access controls, authentication mechanisms, regular system updates, and staff training. While no system can guarantee absolute security, we are committed to maintaining a high level of protection and responding promptly to any incidents. 7. Your Rights Under the General Data Protection Regulation (GDPR) and Spanish data protection laws, you have several rights regarding your personal data. You have the right of access to obtain a copy of your data, the right to rectification of inaccurate or incomplete data, and the right to erasure (“right to be forgotten”) when certain conditions apply. You also have the right to restrict processing, the right to data portability, and the right to object to processing, including direct marketing. Where processing is based on your consent, you have the right to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority, such as the Agencia Española de Protección de Datos (AEPD). To exercise any of these rights, please contact us using the details below. We may ask for proof of identity to ensure your security and privacy. 8. Cookies and Tracking Technologies Our Site uses cookies and similar technologies to provide essential functionality, analyze performance, and personalize your experience. You can control or disable cookies through your browser settings, although some features of the Site may not function properly if cookies are disabled. We may use strictly necessary cookies (essential for site operation), preference cookies (to remember your settings), performance and analytics cookies (to measure traffic and improve the Site), and marketing cookies (to display relevant promotions, where consent has been given). You will be informed and asked for consent where required by applicable law. 9. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at: Kuro Digital Studio Email: hola@kurodigitalstudio.com Phone: +34 667746590 10. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do, we will post the updated version on this page and update the “Effective date” above. We encourage you to review this page regularly to stay informed about how we protect your information.